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Practice Policies

Refill Requests

Patients must initiate refill request via Klara or by giving the office a call and following the prompts for refill requests. Refill requests made through the pharmacy will not be filled. Please allow at least 2 business days for refills to be sent to the pharmacy on file. It is the patient's responsibility to ensure we have the correct pharmacy on file. 

Prescription refills requested after hours/outside of scheduled appointment times will incur a fee of $50. 

After Hours Emergencies

If you are in need of help in an emergency or are in crisis, please go to your local emergency department or call 911.


We strive to provide compassionate and non-judgmental care, and as a result do not accept insurance. Patients are required to keep a credit card on file and will be billed at time of service. At your request, we can provide a superbill for you to seek reimbursement from your insurance company as an out-of-network provider.

No Shows, Late Cancellations / Rescheduling

Recognizing that everyone’s time is valuable and that Advanced Psychiatry does not double book their appointments, if you need to cancel or reschedule, we require a 48 business hour notice. We reserve the right to charge the full cost of each missed ("No Show") appointment, which is, absent for a compelling reason, an appointment that is not cancelled or rescheduled within a 48 business hour advance notice. “No Show” fees will be billed to the patient. This fee must be paid prior to your next appointment.

Terminating Care

If a period of 6 months has lapsed since the last appointment, we will assume that you have terminated your care with us. We encourage you to contact us if you wish to resume services. Please note, after 6 months, an extended visit will be required and after 9 months, a new patient evaluation will be necessary to reestablish care.

Advanced Psychiatry reserves the right to discharge a patient from the practice at any time.