PRACTICE POLICIES

Refill Requests

Patients must initiate refill request via Klara or by giving the office a call and following the prompts for refill requests.  Refill requests made through the pharmacy will not be filled.  Please allow at least 2 business days for refills to be sent to the pharmacy on file.  It is the patient's responsibility to ensure we have the correct pharmacy on file.

After Hours Emergencies

If you are in need of help in an emergency or are in crisis, please go to your local emergency department or call 911. 

Insurance

We strive to provide compassionate and non-judgmental care, and as a result do not accept insurance.  Patients are required to keep a credit card on file and will be billed at time of service. At your request, we can provide a superbill for you to seek reimbursement from your insurance company as an out-of-network provider. 

Cancellations / Rescheduling

If you need to cancel or reschedule, we require 24 hour notice. We reserve the right to charge the full cost of each missed ("No Show") appointment, which is, absent for a compelling reason, an appointment that is not cancelled or rescheduled within a 24 hour advance notice. “No Show” fees will be billed to the patient. This fee must be paid prior to your next appointment.